Effective 7 September 2026 · Last updated 7 September 2026
Dar Luxury (“we”, “us”, “our”) sells handcrafted silver jewellery in the Sultanate of Oman. This policy explains what personal data we collect, why we collect it, who we share it with, and the rights you have over it.
It covers everyone who contacts us, and in particular anyone who messages us on WhatsApp, which we use to answer enquiries and take orders.
Dar Luxury is the data controller for the personal data described here. For any question about this policy, or to exercise the rights in section 7, contact us at admin@daralfkhamah.com.
| Data | Where it comes from |
|---|---|
| Your phone number | Automatically, when you message us on WhatsApp |
| Your WhatsApp profile name | Automatically, when you message us on WhatsApp |
| The content of your messages | What you write or send us — text, photos, voice notes, documents |
| Date and time of messages | Automatically, with each message |
| Name, delivery address, order details | Only if you give them to us to place an order |
We do not collect payment card details through WhatsApp, and we ask that you never send card numbers, bank details or copies of identity documents in a message.
We use your data only for the purpose you contacted us about. We do not sell personal data, and we do not share it for anyone else’s advertising.
We will only send you promotional or marketing messages if you have separately and explicitly agreed to receive them. Answering a question you asked us is not marketing, and does not count as agreement to it.
If you have agreed and later change your mind, reply STOP in the chat or email us, and we will stop. Withdrawing agreement is free and takes effect as soon as we process it.
We do not share your data with anyone else.
We keep WhatsApp conversations for as long as needed to deal with your enquiry or order, and normally for up to 24 months after our last contact with you, so that we can handle returns, repairs and warranty questions. Records connected to a completed sale are kept for longer where Omani accounting and tax rules require it. After that, we delete them. You can ask us to delete your data sooner — see below.
Under the Personal Data Protection Law of the Sultanate of Oman (Royal Decree No. 6/2022), you have the right to:
To use any of these rights, email admin@daralfkhamah.com. We will respond within 45 days. There is no charge.
If you are not satisfied with our response, you may complain to the Ministry of Transport, Communications and Information Technology (MTCIT), which supervises data protection in Oman.
Messages are encrypted in transit by WhatsApp. Where we store message data on our own systems, access is limited to the people who need it to serve you, and those systems are protected by access controls and kept up to date. No system is perfectly secure, but if a breach affects your personal data we will tell you and the competent authority as required by law.
Our products and this service are intended for adults. We do not knowingly collect data from children. If a child’s data has reached us, contact us and we will delete it.
If we change this policy we will update the date at the top of this page. Where a change materially affects how we handle your data, we will tell you.
Dar Luxury
Sultanate of Oman
Email: admin@daralfkhamah.com